Specialist Vets in Chichester

## Summary Vetsy is an online veterinary service offering video appointments (with live chat also mentioned) for dogs and cats, with written prescriptions and an aftercare/action plan provided after the call. Ownership (independent vs corporate group) isn’t stated in the available information. Recent reviews repeatedly describe: prescriptions and written consultation notes arriving by email straight after the appointment, vets assessing pets both verbally and visually over video, and follow-up contact to check recovery in at least one case. ## Services - Online veterinary consultations via video call. - Live chat with a vet (mentioned as an option alongside video calls). - Review of owner-sent photos/videos before or during the appointment. - Written prescriptions sent by email after consultation (where appropriate). - Aftercare/action plan provided after the call. - Clinical history can be forwarded to an in-person (“brick and mortar”) clinic if needed. - Appointment changes/cancellations handled via email. - Emergency guidance: their FAQ directs owners who can’t book or who have an emergency to contact named out-of-hours providers (including Arun Veterinary Group / South Downs Emergency Vets, Veteris Emergency Vets, and The Lighthouse Vet A&E hospital). ## Pricing - Online consultation advertised at **£39** (“instant advice, treatment, and prescriptions”). ## People - **Fiona (vet)**: mentioned in a review for a video appointment assessing an English Bulldog, with a prescription and aftercare plan completed “in minutes.” - **Charlotte (vet)**: repeatedly described as taking time to listen and explain clearly; one reviewer says she followed up afterwards to check their pet was recovering well. She’s also credited with identifying issues during an elderly dog’s video consultation and issuing a prescription for medication. ## Reviews **Google rating: 5 stars from 91 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Video consults described as thorough, including “verbal and visual” assessment over the call. - Medication prescribed following online assessment (ear problems/infections and other ongoing issues are mentioned). - Fast written follow-up: prescription and consultation copy emailed “straight away,” and an aftercare plan produced quickly. - Value compared with in-person clinics is a repeated point, with reviewers explicitly comparing costs and consultation experience.

## Summary Downland Veterinary Group is described in recent feedback as a busy veterinary practice where owners can get advice by phone and help that leads to noticeable improvement (for example, one owner reported their cat was “feeling better” after care). In the latest reviews available, people repeatedly point to staff being “courteous and understanding,” and “patient and kind,” including for ongoing clients (one reviewer mentions being with the practice for 18 months). Ownership (independent vs corporate group) isn’t stated in the information provided. ## Services Based on the information available (primarily recent reviews), owners mention: - General veterinary care resulting in improvement in a cat’s condition (details of treatment not specified). - Phone advice (“Always on the end of a phone for advice.”) ## Reviews **Google rating: 4.6 stars from 205 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Reports of pets improving after treatment (e.g., a cat “feeling better”). - The practice being “busy,” but still providing a “first class experience.” - Staff described as “courteous and understanding,” and “patient and kind.” - Ongoing support between visits via phone advice.

## Summary AlphaPet Management Services Ltd (trading as AlphaPet Veterinary Clinics) is a veterinary practice that, based on the information available, sees both small animals and at least some exotics. Recent reviews repeatedly highlight (1) help provided at short notice for a dog, (2) detailed guidance during a tortoise pre‑hibernation check from a vet who keeps tortoises herself, and (3) calm, step‑by‑step support when handling arrangements after a pet dog died at home, including clear explanations throughout. ## Services Services and case types specifically mentioned in the available information include: - **Exotic pet care:** tortoise **pre‑hibernation health check**, with owners reporting they “learnt a lot.” - **Dog care:** support for a dog needing help **at short notice**. - **End-of-life support / after-death arrangements:** handling what was needed after a dog **passed away at home**, with staff explaining the process from start to finish. ## People - **Unspecified vet (exotics):** A reviewer notes the vet **keeps tortoises herself**, and described her as knowledgeable during a pre‑hibernation check, with the owner saying they learned a lot. - **Reception team (unnamed):** Mentioned for **calmly handling arrangements** after a dog died at home and **explaining everything with compassion from start to finish**. ## Reviews **4.8 stars from 112 reviews.** The written reviews available to us are all 5-star and include both brief praise and specific examples of care. “Themes below are drawn from the latest written reviews available to us.” - **Short-notice help:** one review describes a dog being helped “today (at short notice).” - **Clear explanations and compassionate handling during bereavement:** staff “handled everything so calmly” and “explained everything…from start to finish” after a dog died at home. - **Exotics knowledge in practice:** a tortoise pre‑hibernation check where the owner reports learning a lot, and notes the vet’s personal tortoise experience.

## Summary AlphaPet Management Services Ltd (trading as AlphaPet Veterinary Clinics) is a multi-site practice (one review mentions an additional part-time branch surgery). Recent reviews describe the clinic handling urgent injury cases and follow-ups, including treatment for a cat bite abscess and assessment/treatment after a dog was mauled. Owners mention vets who take time to manage pain first so a full exam can be done, and an evening phone call to check on a patient after being sent home with medication. ## Services Based on the latest available reviews, the clinic is described as providing: - Assessment and treatment for **cat bite abscesses** (including handling a frightened, painful cat calmly and gently). - **Urgent injury care** after an animal attack, including a **full physical examination** and checking for fractures/internal damage. - **Pain relief/injections** to allow examination when an animal is too distressed to tolerate handling. - **Medication to take home** (“drugs” mentioned) and **scheduled rechecks**. - **Follow-up phone calls** after treatment (an evening check-in was specifically mentioned). ## People - **Claire (vet)**: Mentioned for being **calm and gentle** with a cat in pain from a bite abscess, helping a scared cat tolerate the visit. - **Ben (vet)**: Mentioned for prioritising **pain control first**, then completing a thorough exam once the dog settled; owners also noted the clinic phoned later to check progress. ## Reviews **4.5 stars from 426 reviews.** Themes below are drawn from the latest written reviews available to us. - **Calm handling of anxious or painful cats**, with owners noticing gentleness during examinations. - **Serious bite/attack injuries assessed carefully**, with pain relief given so a full examination could be completed. - **Aftercare follow-up**: an evening call to check on a dog after treatment was specifically noted. - **Mixed signals in one low-star review**: a 1-star rating is paired with text saying they have “always been happy” with treatment.

## Summary Arun Veterinary Group Ltd is a veterinary practice group established in 1972. The website highlights **“dual accredited hospital and emergency status”**, **out-of-hours hospitalisation**, and **24-hour emergency contacts**, suggesting it’s set up to handle urgent cases as well as ongoing care (including repeat prescriptions and referrals). Recent reviews reinforce the “open all hours” capability (a Sunday visit where owners were “able to go over straight away”) and mention a **separate cat area in the waiting room**. A clear counter-theme in the latest reviews is **dissatisfaction with medication/product pricing and cost transparency**, including one owner reporting being charged **£41 for a tube of cream** and another comparing in-practice medicine prices to online prices and calling the mark-ups unethical. ## Services Based on the website summary and recent reviews, services mentioned include: - **24-hour emergency support** (the site lists 24-hour emergency contacts) - **Out-of-hours hospitalisation** - **Referrals** - **Repeat prescriptions** - **End-of-life care** (“Saying goodbye” is listed on the site) - **Facilities note from reviews:** a **separate waiting-room area for cats** is mentioned ## Pricing Pricing details mentioned in recent reviews (these are individual reports and include complaints about cost transparency): - **£41** for a tube of cream, with the reviewer stating no price was discussed before agreeing, and reporting the clinic would not accept a return/refund for an unopened box. - **£66** for two medicines (one reviewer says they found the same two online for **£14**), and references to previous invoices where they say the same medicines cost **£62** but were available online for **£6**. - **£39** for probiotics (one reviewer says they saw them online for **£9**). ## Reviews **Google rating: 4.6 stars from 184 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Round-the-clock access/urgent care:** one owner describes being seen on a Sunday and being able to go in straight away. - **Waiting-room setup for cats:** one reviewer specifically values a separate cat area. - **Staff interactions:** multiple reviews describe staff as friendly/kind/polite, even in otherwise negative reviews. - **Cost and pricing transparency concerns:** recent negative reviews focus on high prices for medicines/products compared with online retailers, and one report of being unable to return an unopened product after a price wasn’t discussed upfront.