Arun Veterinary Group Ltd

Arun Veterinary Group Ltd is a veterinary practice group established in 1972. The practice highlights dual accredited hospital and emergency status, with out-of-hours hospitalisation and 24-hour emergency contacts alongside routine ongoing care such as repeat prescriptions and referrals. Recent feedback continues to point to strong urgent-care access, caring staff, and a calm setup for cats in the waiting room.

Services

•24-hour emergency support and out-of-hours care: the practice lists 24-hour emergency contacts and out-of-hours hospitalisation. Recent reviewers describe being seen straight away on a Sunday, using the out-of-hours service for injured birds, and receiving care for unexpected urgent visits.
•Hospitalisation and ongoing treatment: reviews mention pets being monitored closely, with the team trying to keep a dog at home where possible but admitting him when extra support was needed, plus regular updates through the day and night.
•Routine and continuing care: website information includes repeat prescriptions, referrals, and end-of-life care.
•Facilities mentioned by owners: reviewers note a separate waiting-room area for cats, and one also mentions free parking in front of the building.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Recent feedback on cost is mixed: one owner praised the team for confirming prices and risks during treatment, while negative reviews focus on medication and product pricing and a lack of upfront clarity, including reports of £41 for a tube of cream, £66 for two medicines, and £39 for probiotics.

People

Recent reviews do not name individual staff members, but they regularly praise the reception staff, veterinarians, and out-of-hours team as friendly, courteous, knowledgeable, and caring. Communication is a recurring strength, with owners highlighting thorough explanations, attentive follow-up, and regular updates during hospital stays.

Reviews

Arun Veterinary Group has a 4.6-star Google rating from 190 reviews.

•Recent reviews are mostly very positive, with repeated praise for friendly, kind, and professional staff across reception and clinical teams.
•Urgent and out-of-hours care is a strong theme, including Sunday access, prompt help for injured birds, and supportive management of unexpected illness.
•Communication stands out in positive feedback, with owners mentioning clear explanations, honest advice, and frequent updates when pets were being monitored.
•The main negative theme is pricing, particularly medication and product costs and whether these were explained clearly before purchase.

Reviews for Arun Veterinary Group Ltd

Note: Showing the 10 most recent Google reviews out of 190 we track in total. Recent reviews may not be representative of overall sentiment.

C J

4 months ago

Have taken several injured birds in here out of hours. Staff were friendly and seem caring.

Luki K

Very good and professional service, the reception staff were friendly, courteous, and helpful. The veterinarians are knowledgeable and experienced, and show great respect for animals. The communication and thorough explanations were very professional. There's free parking for about 10 cars in front of the building.

Warren G

Very informative, very attentive. Vets that actually care

Tom C

The team at both AVG and their out of hours team have been fantastic for my Labrador Flynn. He’s had a couple of unexpected visits as well as planned consults and every time you are welcomed with a smile, honest and genuinely helpful advice. Most recently Flynn had an ongoing stomach bug, the team saw him a few times, doing everything they can to keep him at home with me, but were more than happy to keep him in when they felt he needed some additional support. I received multiple calls throughout the day and night updating me on his progress, next steps, always confirming I was happy with prices, risks involved etc. I’ve got nothing but praise for the AVG team and thank you for looking after Flynn so well, I think he’ll miss his stay!

Marc Sweetapple

5 months ago

Great vets for anyone needing one in the area, been with them for years now for our 2 dogs and would recommend to anyone.

Joe Fabbri

6 months ago

Whilst the phone call and vets are fine. When my wife went in to collect our cat, she was asked if she wanted some cream, as no mention of price was discussed, my wife said yes. Next thing, a charge of £41 for a tube of cream, which you can buy off the counter anywhere else for £10-15. The following day, I went in to ask for a refund on the unwanted and unopened box, where I was told that refunds were not permitted and they wouldn't take the cream back and it would need to be destroyed. There was no apology or customer service, leaving a very bitter taste. They are not exactly open and honest with their costs from the beginning and that's now £41 wasted! Thinking about it, maybe 2 stars was generous!

Beth E

This is a lovely vets. The staff are all so friendly. There's a separate part to the waiting room for cats which is really nice. They are quick to respond too. Would recommend.

Steve Charlton

7 months ago

Had to see the vet with our poorly old dog on a Sunday. We were able to go over straight away and the all the staff were superb !

Rhys

The staff at Arun Veterinary Chichester are absolutely lovely. Everyone is very kind, and polite. The staff are great and I do not have anything negative to say about the staff at all. But the larger company as a whole is completely unethical. I just spent £66 on two medicines I found on Amazon for a total of £14. I check a previous invoice from last year and found those same medicines they charge me £62, were being sold for a total of £6. One of them was being sold for £1.42. And that’s the RRP, not the wholesale price. This is disgusting, Arun Group are ripping hard working families and pet owners off. They should be doing this because they care about animals, not to take it as an opportunity to unethically overcharge medications to customers. It’s profiteering of people’s misery, the economy is in a terrible place right now and you’re doing this to people. It’s not right. How can you charge someone over £30 for something that’s being sold at retail for £1.52????????? I’ve been sold probiotics for £39, which are being sold online for £9, prime same day delivery. Before you buy anything from these businesses check the prices online, you could save a small fortune! They are completely ripping everyone off with medication!

Steve Barnes

Great vets, really considerate and caring