Vetsy

Vetsy is an online veterinary service offering video appointments (with live chat also mentioned) for dogs and cats, with written prescriptions and an aftercare/action plan provided after the call. Ownership (independent vs corporate group) isn’t stated in the available information. Recent reviews repeatedly describe: prescriptions and written consultation notes arriving by email straight after the appointment, vets assessing pets both verbally and visually over video, and follow-up contact to check recovery in at least one case.

Services

• •Online veterinary consultations via video call.
• •Live chat with a vet (mentioned as an option alongside video calls).
• •Review of owner-sent photos/videos before or during the appointment.
• •Written prescriptions sent by email after consultation (where appropriate).
• •Aftercare/action plan provided after the call.
• •Clinical history can be forwarded to an in-person (“brick and mortar”) clinic if needed.
• •Appointment changes/cancellations handled via email.
• •Emergency guidance: their FAQ directs owners who can’t book or who have an emergency to contact named out-of-hours providers (including Arun Veterinary Group / South Downs Emergency Vets, Veteris Emergency Vets, and The Lighthouse Vet A&E hospital).

Pricing

• •Online consultation advertised at £39 (“instant advice, treatment, and prescriptions”).

People

• •Fiona (vet): mentioned in a review for a video appointment assessing an English Bulldog, with a prescription and aftercare plan completed “in minutes.”
• •Charlotte (vet): repeatedly described as taking time to listen and explain clearly; one reviewer says she followed up afterwards to check their pet was recovering well. She’s also credited with identifying issues during an elderly dog’s video consultation and issuing a prescription for medication.

Reviews

Google rating: 5 stars from 91 reviews. “”

• •Video consults described as thorough, including “verbal and visual” assessment over the call.
• •Medication prescribed following online assessment (ear problems/infections and other ongoing issues are mentioned).
• •Fast written follow-up: prescription and consultation copy emailed “straight away,” and an aftercare plan produced quickly.
• •Value compared with in-person clinics is a repeated point, with reviewers explicitly comparing costs and consultation experience.