Vetsy – Vets in Chichester
Clinic Overview
- Reviews consistently praise the quality of the video consultations, saying pets are assessed carefully both verbally and visually rather than receiving only general advice. - Fast written follow-up is a strong recurring theme, with prescriptions, consultation notes and aftercare plans often said to arrive very quickly after the appointment. - Recent examples include help with ear problems, ear infections, digestive or tummy issues, ongoing medical concerns, and medication for older pets.
Services
- •Online consultations for dogs and cats: Video appointments allow vets to assess pets verbally and visually during the call, rather than offering advice by message alone. Reviews mention consultations for ear problems, ear infections, tummy issues, digestive concerns, ongoing medical issues, and assessment of an elderly dog.
- •Remote case review: Owners can send photos or videos before or during the consultation to support assessment.
- •Prescriptions and follow-up information: Where appropriate, prescriptions can be emailed after the appointment, alongside a written consultation summary and aftercare or action plan. Reviewers repeatedly mention receiving these promptly after the consultation.
- •Support for pets that struggle to travel: Reviews highlight the convenience of remote appointments for anxious dogs, older pets, and a cat that no longer travels well.
- •Admin and onward care: Appointment changes or cancellations are handled by email, and clinical history can be sent to a bricks-and-mortar practice if needed.
- •Emergency guidance: The FAQ directs owners who cannot book or who have an emergency to named out-of-hours providers including Arun Veterinary Group / South Downs Emergency Vets, Veteris Emergency Vets, and The Lighthouse Vet A&E Hospital.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average on price, but this is based on very few comparable services. The advertised online consultation price is £39, and reviewers often describe the service as affordable, cheaper than local in-person vets, and in one case about half the price of a face-to-face visit.
People
- •Charlotte Gray / Dr Charlotte: The most frequently named clinician in reviews. Pet owners describe her as knowledgeable, empathetic, thorough and clear, with examples including support for tummy issues, ear infections, ongoing health concerns, an elderly dog’s assessment, and care for a cat that could no longer travel. One reviewer also mentions follow-up to check on recovery.
- •Fiona: Mentioned positively for an English Bulldog consultation, with praise for a professional, knowledgeable assessment and very quick prescription and aftercare paperwork.
Reviews
Google rating: 5.0/5 from 89 reviews.
- •Reviews consistently praise the quality of the video consultations, saying pets are assessed carefully both verbally and visually rather than receiving only general advice.
- •Fast written follow-up is a strong recurring theme, with prescriptions, consultation notes and aftercare plans often said to arrive very quickly after the appointment.
- •Recent examples include help with ear problems, ear infections, digestive or tummy issues, ongoing medical concerns, and medication for older pets.
- •Convenience and value stand out strongly, especially for owners of anxious, elderly or non-travelling pets, with several reviewers comparing the service favourably on both cost and experience against local in-person vets.
